Last Updated: March 2026
1. Introduction
These Terms, Conditions & Disclaimer (“Terms”) govern your use of the WPSiteOps website located at wpsiteops.com and the purchase or use of any services offered by WPSiteOps, a brand operated by Buzz Clique LLC (“we,” “us,” or “our”). By accessing our website or engaging our services you agree to be bound by these Terms in full. If you do not agree with any part of these Terms please do not use our website or engage our services.
These Terms should be read alongside our Privacy & Cookies Policy, our Refund & Cancellation Policy, and our Acceptable Use Policy, all of which are incorporated by reference and form part of the overall agreement between you and WPSiteOps.
2. Services
WPSiteOps provides WordPress website maintenance, support, and related services to small and medium-sized businesses located in the United States. The specific services provided to you will be outlined at the time of engagement or purchase.
We reserve the right to modify, suspend, or discontinue any service or offering at any time with reasonable notice to affected clients. We also reserve the right to refuse service to anyone at our sole discretion.
3. Payment Terms
One-Time Services
For standalone or one-time services, payment is due in full upon the conclusion of the completed work unless otherwise agreed upon in writing prior to the commencement of work.
Project-Based Services
For larger projects, we may require a deposit of fifty percent (50%) of the total project cost before any work begins. The remaining fifty percent (50%) is due upon completion of the project and before final deliverables are transferred or made live.
Monthly Services
Monthly service plans are prepaid. Payment for each month of service is due before that month of service begins. A new billing cycle and payment will be required before each subsequent month of service is initiated.
Annual Services
Annual service plans require payment in full before any work or services are initiated. Annual plans are offered at a discounted rate equivalent to ten (10) months of service billed at the standard monthly rate, providing two (2) months of service at no additional charge. To qualify for and retain the annual discount a minimum of ten (10) months of service must be completed under that annual plan.
If an annual plan is terminated before ten (10) months of service have been completed, the standard non-discounted monthly rate will be applied to all months of service that were used. Any amount paid in excess of the recalculated total, minus the value of services already rendered, may be refunded or applied as a credit at our discretion. Any partial month of service used during this calculation will be treated as a full month for the purposes of determining the amount owed.
For full details on early termination and refund calculations please refer to our Refund & Cancellation Policy.
Accepted Payment Methods
We accept multiple forms of payment depending on the nature of the service. Payments for eligible services may be made online through our ecommerce store using a credit or debit card. Clients may also elect, where applicable, to be invoiced and submit payment by business or company check, or via electronic bank-to-bank transfer through ACH (Automated Clearing House) payment, including through supported platforms such as Bill.com. The payment methods available to you will be presented at the time of purchase, invoicing, or service agreement.
4. Late Payments and Service Suspension
If a payment is not received by its due date a grace period of ten (10) days will be provided. If payment is not received within that grace period and no prior payment arrangement has been both requested by the client and formally accepted by WPSiteOps in writing, the applicable services for that billing period will be suspended.
Services suspended due to non-payment will be automatically reactivated upon receipt of the outstanding payment in full. WPSiteOps is not responsible for any issues, losses, or damages that occur during a period of service suspension resulting from non-payment.
5. Service Reports
Clients on active monthly or annual service plans will receive an executive summary report at the end of each calendar month detailing the status of their website and a summary of all work performed during that period. These reports are typically delivered within two to three (2–3) business days following the close of each calendar month.
These reports are provided for informational purposes and do not constitute a service level agreement or performance guarantee of any kind.
6. Service Level and Limitations
WPSiteOps does not offer formal service level agreements (SLAs). While we make every reasonable effort to provide timely and effective service we do not guarantee specific response times, resolution times, or website uptime as part of our standard service offerings.
Plugin and Software Updates
As part of our maintenance services we may perform updates to WordPress core software, themes, and third-party plugins. Because we do not develop these third-party plugins or themes we cannot guarantee that updates to them will not cause conflicts or issues with your website. Updates are typically released by developers to address known issues or improve performance and we act in good faith by applying them as part of routine maintenance.
Where possible we will test updates in a staging environment before applying them to your live website. In the event that an update causes a problem we maintain a minimum of ninety (90) days of cloud-based website backups that can be used to restore or roll back your website to a prior state.
By engaging our services you acknowledge and accept that third-party software updates carry an inherent risk and that WPSiteOps is not liable for issues caused by third-party plugin, theme, or software conflicts, provided we have acted in good faith and made reasonable efforts to test and mitigate those risks.
7. Subcontractors and White-Label Partners
WPSiteOps reserves the right to engage qualified subcontractors or white-label partners to assist in fulfilling services on your behalf. This may be done at our discretion when we determine it will result in a better outcome or a higher quality of service for the client. Any such subcontractors or partners are bound by confidentiality expectations consistent with our own. We remain responsible to you for the quality and delivery of all services regardless of whether a subcontractor or partner is involved.
8. Intellectual Property
Client-Owned Assets
You retain full ownership of your website content, branding, data, and any pre-existing intellectual property you provide to us in connection with our services.
Custom Work Product
If WPSiteOps develops custom code, configurations, or other deliverables specifically for your website or business, WPSiteOps retains ownership of that work product until final payment for the associated project or service has been received in full. Upon receipt of final payment ownership of the custom work product transfers to you, the client. WPSiteOps reserves the right to retain copies of work product for internal reference and portfolio purposes unless otherwise agreed in writing.
WPSiteOps Property
All content on the wpsiteops.com website including text, graphics, logos, and service descriptions is the property of Buzz Clique LLC and may not be reproduced or used without our express written permission.
9. Cancellation
You may cancel your service at any time. Cancellation requests should be submitted in writing to support@wpsiteops.com. The terms governing refunds or credits upon cancellation, including those applicable to annual plan early termination, are outlined in our Refund & Cancellation Policy.
10. Limitation of Liability
To the fullest extent permitted by applicable law WPSiteOps and Buzz Clique LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, including but not limited to loss of data, loss of revenue, or website downtime.
Our total liability to you for any claim arising out of or related to our services shall not exceed the total amount paid by you to WPSiteOps in the three (3) months immediately preceding the event giving rise to the claim.
11. Disclaimer of Warranties
Our services and website are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure. No advice or information obtained from WPSiteOps shall create any warranty not expressly stated in these Terms.
No Guarantee of Results
WPSiteOps provides WordPress maintenance and support services. We do not guarantee or represent that our services will produce any specific business outcomes, improvements in website traffic, search engine rankings, revenue, leads, conversions, or any other performance-based results. Our role is to maintain and support your website — outcomes beyond the direct scope of that work are outside of our control and are expressly disclaimed.
Third-Party Tools, Plugins, and Software
We are not responsible for the performance, security, compatibility, or continued availability of any third-party plugins, themes, tools, or software used on your website. Not all third-party tools are created equal in terms of quality, security, or long-term support. Plugins that become unsupported, abandoned, or incompatible with updated versions of WordPress, PHP, or database software may reach a point where they can no longer be maintained or kept functional. In such cases WPSiteOps will make every reasonable effort to notify the client of these limitations, but we are not liable for website failures or disruptions that result from a website’s reliance on outdated or unsupported technology.
Hosting Environment
Website hosting providers periodically update their server environments — including PHP versions, database software, and server configurations — to maintain the security and stability of their platforms. These updates may affect the compatibility and functionality of software installed on your website. WPSiteOps is not responsible for issues arising from hosting environment changes made by your hosting provider and does not warrant that your website will remain fully functional following such changes.
12. Indemnification
You agree to indemnify, defend, and hold harmless WPSiteOps and Buzz Clique LLC, its owners, employees, subcontractors, and partners from and against any claims, liabilities, damages, losses, or expenses including reasonable legal fees arising out of your use of our services, your breach of these Terms, or any content or materials you provide to us.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state or federal courts located in Kentucky.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time. When changes are made we will update the “Last Updated” date at the top of this page. Continued use of our website or services after updated Terms are posted constitutes your acceptance of those changes. We encourage you to review these Terms periodically.
15. Contact Us
If you have any questions about these Terms, Conditions & Disclaimer please contact us:
Email: support@wpsiteops.com
Phone: 888.863.2899
Hours: Mon – Fri, 9am – 6pm ET
Business: WPSiteOps — A Buzz Clique LLC Brand
