Last Updated: March 2026
1. Introduction
This Refund & Cancellation Policy (“Policy”) outlines the terms under which refunds, credits, and cancellations are handled for services provided by WPSiteOps, a brand operated by Buzz Clique LLC (“we,” “us,” or “our”). By purchasing or engaging any of our services you agree to the terms of this Policy.
This Policy should be read alongside our Privacy & Cookies Policy and our Terms, Conditions & Disclaimer, both of which are incorporated by reference and form part of the overall agreement between you and WPSiteOps.
2. One-Time and Custom Services
Many one-time services are custom in nature, built specifically around the needs and requests of the individual client. Once a custom service or deliverable has been requested and work has begun, WPSiteOps will make every reasonable effort to ensure the client is satisfied with the outcome.
However, once final work has been delivered, all payments are considered final and no refunds or credits will be issued. By requesting a custom or one-time service you acknowledge and accept that payment is non-refundable upon delivery of the completed work.
3. Project-Based Services
Project-based services typically require a deposit of fifty percent (50%) of the total project cost before work begins, with the remaining fifty percent (50%) due upon completion. The following refund terms apply:
Cancellation Before Work Begins
If a client has paid the required fifty percent (50%) deposit and submits a cancellation request in writing before any work has commenced, a ten percent (10%) administrative fee will be deducted from the deposit amount. The remaining balance may be refunded or applied as a credit toward a future purchase at the client’s election.
Cancellation After Work Has Begun
If a cancellation is requested after work on the project has already started, the project will be stopped and final deliverables will not be completed or transferred to the client. The initial fifty percent (50%) deposit will be retained in full by WPSiteOps to cover all work already started, tasks completed, and tasks in progress at the time of cancellation. No additional refund or credit will be issued in this circumstance.
4. Monthly Service Plans
Monthly service plans are prepaid at the start of each service period. If a client cancels service partway through a prepaid month, no prorated refund or credit will be issued for any unused portion of that month. Service will remain active through the end of the prepaid period and will not renew for the following month.
Cancellation requests must be submitted in writing to support@wpsiteops.com before the next billing cycle begins to avoid being charged for an additional month of service.
5. Annual Service Plans
Annual service plans are prepaid in full and offered at a discounted rate equivalent to ten (10) months of service at the standard monthly rate, providing two (2) months of service at no additional charge. The following terms apply based on when a cancellation is requested:
Early Termination — Fewer Than Ten Months Used
If an annual plan is cancelled before ten (10) months of service have been completed, the annual discount will be forfeited. The standard non-discounted monthly rate will be applied to each month of service used. Any partial month of service will be treated as a full month for this calculation. Any amount paid in excess of the recalculated total may be refunded or applied as an account credit at our discretion.
Cancellation After Ten or More Months of Service
If a client has completed ten (10) or more months of service under an annual plan, the discounted rate is considered earned and retained in full. At that point the client may elect to continue service through the end of the annual term to receive their two (2) complimentary months, or cancel service before using those months. If the client elects to cancel before using the remaining complimentary months, those months carry no cash value and no refund or credit will be issued for them.
6. Third-Party Fees and Purchases Made on Your Behalf
From time to time WPSiteOps may purchase third-party services, software, plugin licenses, domain registrations, hosting fees, expedite charges, or other items on a client’s behalf in connection with the delivery of services. These purchases are strictly non-refundable.
In the event a refund from a third-party vendor is warranted, WPSiteOps will make reasonable efforts to negotiate a refund on the client’s behalf. However, such outcomes are not guaranteed and in many cases are unlikely. If a third-party refund cannot be obtained, those charges will stand as final with no credit or refund issued by WPSiteOps.
7. How Refunds and Credits Are Issued
When a refund or credit is approved, it will typically be issued as an account credit applied to the client’s account with WPSiteOps. In rare cases and solely at our discretion, a cash refund may be issued depending on the circumstances involved.
When a cash refund is issued it will generally be returned in the same format as the original payment was received:
- Payments made by credit or debit card will be credited back to the same card used for the original transaction.
- Payments made by business or company check will be refunded by check.
- Payments made via ACH or electronic bank-to-bank transfer will be returned via the same method where possible.
Refund Processing Timeframes
- Account credits are typically applied within two to three (2–3) business days of approval.
- Cash refunds are typically processed and issued within seven to ten (7–10) business days of approval.
8. How to Request a Refund or Cancellation
All refund and cancellation requests must be submitted in writing. Acceptable forms of written request include verifiable email correspondence sent to support@wpsiteops.com or mailed correspondence sent to our business address on record.
Upon receipt of a written request, WPSiteOps will conduct an internal review of the circumstances. Following that review a member of our team will contact you to discuss your options and any applicable refund or credit that may be available to you. Refunds and credits are not automatically issued upon request and are subject to review under the terms outlined in this Policy.
9. Non-Refundable Circumstances Summary
For clarity, the following are non-refundable under all circumstances:
- Completed and delivered one-time or custom work
- The fifty percent (50%) deposit on project-based work once work has begun
- Unused days remaining in a prepaid monthly service period
- The two (2) complimentary months on an annual plan when a client cancels after ten (10) or more months of service
- Any third-party fees, licenses, charges, or purchases made on a client’s behalf that cannot be recovered from the vendor
10. Changes to This Policy
We reserve the right to update or modify this Refund & Cancellation Policy at any time. When changes are made we will update the “Last Updated” date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.
11. Contact Us
If you have any questions about this Refund & Cancellation Policy please contact us:
Email: support@wpsiteops.com
Phone: 888.863.2899
Hours: Mon – Fri, 9am – 6pm ET
Business: WPSiteOps — A Buzz Clique LLC Brand
